Shipping policy
Narrak ships electric trikes and e-bikes from our Los Angeles, CA warehouse to the 48 contiguous United States with free ground shipping and no minimum order. Below: processing times, carriers, service areas, tracking, and what to do if something goes wrong.
At a glance: Order Mon-Fri before 2:00 PM PST for same-day fulfillment on bikes/trikes. Then expect about 3-5 business days in transit via FedEx Ground. Parts may take longer and may ship separately.
- Free shipping - 48 contiguous states
- 3-5 business days - typical bike/trike transit after ship*
- Before 2:00 PM PST - same-day processing (business days)
- FedEx Ground - e-bikes & e-trikes
*Transit estimates start after the order ships. Total delivery time = processing + transit.
Quick reference
| Product | Processing | Transit | Carrier | Cost |
|---|---|---|---|---|
| E-trikes & e-bikes (N3, N6, S180, N8, M3, M301) | Same day if before 2:00 PM PST | ~3-5 business days | FedEx Ground | Free |
| Parts & accessories | Within 2 business days | ~3-8 business days | USPS Ground / Gofo Ground | Free |
Business days = Monday-Friday, excluding major US holidays.
How shipping works
- Order confirmed - Payment verified; order enters our LA queue
- Processing - Before 2:00 PM PST (Mon-Fri) typically same-day ship
- Shipped + tracking - FedEx / USPS tracking emailed after dispatch
- Delivered - inspect - Check the product; report damage promptly
Order processing time
- Electric bikes & tricycles: Orders placed before 2:00 PM PST on a business day are typically fulfilled the same day. After 2:00 PM PST, weekends, or major holidays - next business day.
- Parts & accessories: Processed within 2 business days after payment is received.
Processing time is separate from carrier transit time. Delivery estimates begin only after the order has shipped.
Shipping methods
We currently offer ground shipping only - no expedited or express options.
- Electric bikes & tricycles: FedEx Ground
- Parts & accessories: USPS Ground or Gofo Ground Service
Shipping areas
We ship to
- 48 contiguous United States
- Residential and business addresses
We do not ship to
- Alaska
- Hawaii
- Puerto Rico, Guam, U.S. Virgin Islands
- APO / FPO / DPO addresses
- P.O. Boxes (bike/trike freight)
- International destinations
Estimated delivery times
Estimates start after fulfillment/ship:
- E-bikes & e-trikes: approximately 3-5 business days
- Parts & accessories: approximately 3-8 business days
Times are estimates only and may vary with carrier operations, weather, remote locations, peak seasons, or other delays beyond our control.
Shipping fees
Free standard ground shipping on all eligible orders within the continental United States. No minimum purchase required. Method: ground service only.
Tracking your order
- Signed-in: Order History on narrak-ebike.com
- Guest: tracking link in your shipping confirmation email
- Direct: fedex.com (bike/trike) or the carrier listed for parts
No tracking update after about 48 hours from the ship notice? Call (626) 328-6000.
Address changes and undeliverable packages
You are responsible for a complete, accurate shipping address at checkout. If a shipment is delayed, returned, or undeliverable due to an incorrect/incomplete address, additional shipping charges may apply.
| Situation | Typical fee |
|---|---|
| Change address before tracking is created | Usually free |
| Change address while in transit | May incur carrier fees (e.g. about $20) |
| Recall / redirect after delivery attempt | Higher carrier fees may apply |
Do not refuse delivery without contacting us first. Unauthorized refusal can delay or complicate refunds. Returns require RMA approval - see the Return & Refund Policy (30-day window; restocking may apply on non-defective bike/trike returns).
Shipping damage or loss
Inspect your order promptly after delivery. Outer carton scuffs are common on heavy freight and do not automatically mean the product is damaged - check the item itself.
If the product is damaged, defective, or incorrect, contact us ASAP with:
- Order number
- Clear photos of the product, packaging, shipping label, and damage
Email info@narrakebike.com or call (626) 328-6000. Report shipping damage as soon as possible (generally within 7 days of delivery).
If motor, battery, brakes, or frame appear damaged, do not ride until support reviews the case.
Shipping delays
Narrak is not responsible for delays caused by carriers, weather, natural disasters, or other events beyond our control. If your shipment is significantly overdue after the estimates above, contact us with your order number.
- E-bikes / e-trikes: reach out if not received after about 10 business days from ship
- Parts: reach out after about 14 business days from ship
International shipping and customs
We ship only within the continental United States. Customs duties, import taxes, and international fees do not apply to website orders. Third-party package forwarding outside our service area is at your own risk.
Related pages
- Return & Refund Policy - 30-day window, RMA, restocking rules
- Warranty Policy - 1-year limited coverage
- Help Center - quick actions and support hub
- FAQ - shipping and order Q&A
- Ride With Confidence - trial, UL, trust overview
- Financing - Shop Pay, Klarna, Affirm
- Shipping Policy (formatted page) - same rules in landing-page layout
Questions about shipping?
Have your order number and model ready (N3 / N6 / S180 / N8 / M3 / M301).
Email: info@narrakebike.com
Phone: (626) 328-6000 - Mon-Sat, US Pacific
Ships from Los Angeles, CA