Return & Refund Policy

Return at a Glance

*Restocking fees apply to approved returns that are not defective/damaged. Full conditions below.

How to return (4 steps)

1. Order Cancellation

Need to cancel? Contact us ASAP at info@narrakebike.com or 626-328-6000.

• Cancellation must be requested before the order has shipped.
• Sending a request does not guarantee we can stop the order in time.
• If cancellation succeeds, you will receive confirmation from our team.
• Once shipped, the order cannot be canceled — wait for delivery, then request a return.

2. Return Window & Authorization

Return requests must be submitted within 30 days of delivery. Requests after that window will not be approved.

All returns must be approved by Narrak before being sent back. Once approved, we provide return instructions and, when applicable, a return shipping label. Items sent without prior authorization will not be accepted.

This address applies to approved returns only — not for general inquiries.

3. Return Conditions

To be eligible, the item must be returned in acceptable condition with all original contents.

Returns may be denied if we see:

Warranty-related issues must be reviewed first before a return is processed. See Warranty Policy.

4. Restocking Fees

For returned accessories, parts, or other eligible items, restocking fees may apply depending on type, condition, and return reason.

5. Outer Packaging Damage

Damage to the outer shipping carton does not automatically mean the product is damaged. Carrier handling is outside our control, so we cannot guarantee perfect exterior packaging.

• Inspect the item itself upon delivery
• If the outer box is damaged, take photos immediately
• Report to the carrier and Narrak support ASAP

If the product itself is not defective and you still request a return, applicable restocking fees may still apply based on returned condition.

6. Damaged, Defective, or Incorrect Items

Inspect your order promptly after delivery. If anything is damaged, defective, or incorrect, contact us as soon as possible.

Please include your order number and clear photos of:

• The product
• The packaging
• The shipping label
• Any visible damage or incorrect item

📧 info@narrakebike.com · 📞 626-328-6000

Shipping damage claims are generally expected within 7 days of delivery (see Shipping Policy).

7. Accessories & Replacement Parts

Accessories and replacement parts may be returned within 30 days of delivery if unused, unopened where applicable, and in original packaging/condition.

Items that show wear, installation marks, damage, dirt, missing packaging, or other signs of use may not be accepted. Restocking fees may apply.

8. Non-Returnable Items

The following are not eligible for return or refund, except where required by law or approved by Narrak in exceptional warranty-related cases:

9. Refunds

Refunds are processed only after the returned item has been received and inspected by our warehouse.

If approved, the refund goes to your original payment method. The final amount may be reduced by:

• Restocking fees
• Original delivery-related fees
• Signature service fees
• Product depreciation due to use or condition

After we issue a refund, your bank or card provider may take additional time (up to about 7 days) to post it. If your original card has expired, you may need to work with your issuer to recover the funds.

Refund requests related to eligible returns must be initiated within 30 days of delivery. All sales of virtual / non-physical products are final.

10. Price Match Policy

Price match applies only to electric bikes and tricycles purchased on our official website, and must meet all of the following:

• Requested within 30 days of delivery
• Same model and same color
• Lower price is offered directly by Narrak on the same sales channel
• Applies to the original purchase only

Price match does not apply to: accessories, spare parts, virtual products, flash sales, limited-time promotional events, or combined/stacked coupon scenarios.

Only one price match adjustment per eligible order. Discount codes are non-stackable — only one code per order.

11. Policy Scope

This Return and Refund Policy applies only to purchases made directly through the official Narrak E-Bike website (narrak-ebike.com).

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