Track My Order
Where is my package?
Track your Narrak order with the FedEx tracking number from your shipping email - or open your account order history.
Track with your tracking number
Paste the FedEx tracking number from your Narrak shipping confirmation email. E-trikes ship FedEx Ground from Southern California.
Parts / accessories may ship USPS or Gofo - use the carrier link in your shipping email if the number is not FedEx.
Three ways to track
1. Shipping email (fastest)
After your order ships, Narrak emails a tracking link (usually within 24-48 hours). Open that email and tap the FedEx link.
2. Your Narrak account
Signed-in customers can open Order History for status and tracking.
3. Carrier site
E-trikes: fedex.com/fedextrack
Parts: use the carrier named in your shipping email.
Still no update?
If there is no tracking 48 hours after the "shipped" email, call (626) 328-6000 or email info@narrakebike.com with your order number.
What to expect
- Order confirmed - payment verified; order enters our LA warehouse queue.
- Processing - e-trikes ordered before 2:00 PM PST (Mon-Fri) often ship the same business day.
- Shipped - FedEx tracking emailed within 24-48 hours.
- In transit - typical e-trike delivery 3-5 business days after dispatch (48 contiguous US states).
- Delivered - inspect the package on arrival; report shipping damage ASAP (see Shipping Policy).
Track FAQ
Where do I find my tracking number?
In the shipping confirmation email from Narrak (subject usually includes "shipped" or "on the way"). Guest checkout customers receive tracking by email only - create an account with the same email for easier future tracking.
My order says confirmed but I have no tracking yet
Tracking appears after the package is handed to FedEx - not at checkout. Same-day ship cutoff is 2:00 PM PST. Weekend / holiday orders ship the next business day. Wait 24-48 hours after the shipped notice before contacting support.
Tracking has not moved for several days
FedEx Ground can show "label created" before the first scan. If there is no movement for 3+ business days after the first scan - or 10+ business days with no delivery on an e-trike - contact us with your order number and tracking number.
I need to change my address
Call (626) 328-6000 as soon as possible. Changes before tracking is free; changes in transit may incur a fee. See the Shipping Policy for refused delivery and return rules.
Can I track without a tracking number?
Yes - log in to your account and open the order, or email info@narrakebike.com with your order number and we will resend the tracking link.
Need help?
US-based support | Mon-Sat, US Pacific