Warranty Policy
π§ Warranty Policy
Last updated: July 14, 2026
π‘οΈ Warranty at a Glance
Thank you for choosing Narrak E-Bike. We stand behind the quality of our electric trikes and e-bikes with a limited one-year warranty against manufacturing defects in materials and workmanship, beginning on your original date of purchase.
Replacement parts may be new or refurbished and will be functionally equivalent. This warranty applies to purchases made directly through narrak-ebike.com.
β 1. Warranty Coverage
For 12 months from the purchase date, the following components are covered when a manufacturing defect is confirmed:
π 2. Battery Policy
Batteries are covered for one (1) year or until reaching 70% of original capacity, whichever occurs first.
β 3. What Is Not Covered
This warranty does not cover the following:
- π§ Normal wear and tear β tires, tubes, brake pads, chains, cables, grips, freewheels
- π¨ Cosmetic damage β scratches, dents, paint fading, decals
- π₯ Accidents, misuse, neglect, or improper storage
- π§ Water damage from submersion or pressure washing
- π οΈ Unauthorized modifications or non-approved parts
- π Improper assembly or lack of maintenance
- π’ Commercial, rental, or fleet use (unless approved in writing)
- π¦ Shipping damage reported more than 7 days after delivery β see Shipping Policy
π 4. How to Submit a Warranty Claim
Contact our US support team to start a claim:
- π§ Email: info@narrakebike.com
- π Phone: +1 (626) 328-6000
What to include in your claim:
Receipt or order number from narrak-ebike.com
Found on the frame of your trike or e-bike
What happened, when, and under what conditions
Clear images of the defect or problem area
β±οΈ We will respond within 10 business days with next-step instructions.
π 5. Repair or Replacement
Depending on the issue, we may:
- π¬ Ship replacement parts directly to you
- π§ Authorize repair at a local service provider
- π¦ Request return of the product for inspection
β οΈ Labor costs not pre-approved in writing are not reimbursable. Any replacement does not extend the original warranty period.
βοΈ 6. Limitation of Liability
To the maximum extent permitted by law, Narrak E-Bike is not liable for indirect, incidental, or consequential damages, including loss of use or income.
Our total liability will not exceed the original purchase price of the product.
π 7. Non-Transferable & Legal Rights
Non-Transferable
This warranty applies only to the original purchaser and is not transferable to subsequent owners.
Your Legal Rights
This warranty provides specific legal rights. You may have additional rights depending on your state or country β those rights are not waived by this policy.
π Warranty Support
Need to file a claim or have questions about coverage?
Have your order number, serial number, and photos ready.