Help Center
Start here when you need an action — shipping, returns, assembly videos, manuals, or a person on the phone. For detailed question-and-answer lists, open the FAQ.
Help Center vs FAQ: This page is your support hub (where to go next). The FAQ is the long Q&A library (expand answers by topic).
Phone (626) 328-6000
Email info@narrakebike.com
LA Warehouse FedEx · 48 states
Hours Mon–Sat · US Pacific
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🛺 Choosing a model N3 / N6 / S180 / N8 · differential · UL · fit 🚚 Shipping & delivery Free 48 states · FedEx · 3–5 business days typical 💳 Payments & financing Shop Pay · Klarna · Affirm at checkout 🛠️ Warranty claims 1-year limited coverage · how to file 🎬 Assembly videos S180 · N3 · M3 YouTube guides ⚡ Troubleshooting Power, assist, brakes, rattles — FAQ answers 🧩 Parts & accessories What we stock · how to order replacements 🛡️ Trust & policies overview Trial · UL · shipping · support in one page 🗺️ Find Your Trike Decision guide for all 6 models
Top support links
Before you contact us — have this ready
Order / shipping / return
- Order number
- Model + color (N3 / N6 / S180 / N8 / M3 / M301)
- Delivery date (if arrived)
- Photos of box damage or wrong item (if any)
Tech / warranty / assembly
- Order number + model
- Short video or clear photos of the issue
- What you already tried (power cycle, charger light, etc.)
- Prefer assembly videos first: Watch here
Shipping damage: report ASAP (generally within 7 days of delivery). Returns: request within 30 days of delivery with RMA approval — see Return Policy for condition and restocking rules.
Talk to Narrak support
US-based team. Mention your order number for faster routing. For deep Q&A, use the FAQ first — it often saves a call.
📧 info@narrakebike.com
📞 (626) 328-6000 · Mon–Sat, US Pacific