Help Center

πŸ›Ÿ Help Center

Start here when you need an action β€” shipping, returns, assembly videos, manuals, or a person on the phone. For detailed question-and-answer lists, open the FAQ.

Help Center vs FAQ: This page is your support hub (where to go next). The FAQ is the long Q&A library (expand answers by topic).
Phone (626) 328-6000
Email info@narrakebike.com
LA Warehouse FedEx Β· 48 states
Hours Mon–Sat Β· US Pacific

Quick actions
Track My Order 鈫?/a>
Paste your FedEx tracking number or open account order history.

❓ Browse FAQ Full Q&A by category β€” models, orders, battery, parts ↩️ Start a return 30-day window Β· RMA required Β· policy details πŸ”§ Assembly & manuals Setup guides Β· model manuals Β· first ride checks πŸ“§ Email support Include order # + model for fastest help

Browse by topic

πŸ›Ί Compare E-Trikes N3 / N6 / S180 / N8 side-by-side specs βœ… UL Certification UL2849 Β· UL2271 Β· which models qualify πŸ“‹ Warranty & Protection 1-year coverage Β· optional checkout plans 🚚 Shipping & delivery Free 48 states Β· FedEx Β· 3–5 business days typical πŸ’³ Payments & financing Shop Pay Β· Klarna Β· Affirm at checkout πŸ› οΈ Warranty claims 1-year limited coverage Β· how to file 🎬 Assembly videos S180 Β· N3 Β· M3 YouTube guides ⚑ Troubleshooting Power, assist, brakes, rattles β€” FAQ answers πŸ“¦ S180 Landing Folding e-trike guide Β· specs Β· buy links 🧑 N8 Senior Landing Comfort flagship Β· baskets Β· UL πŸ›‘οΈ Trust & policies overview Trial Β· UL Β· shipping Β· support in one page πŸ—ΊοΈ Find Your Trike Decision guide for all 6 models

Top support links

Open the full FAQ libraryFAQ β†’ Shipping Policy (LA Β· FedEx Β· 48 states)Open β†’ Return & Refund Policy (30-day Β· RMA)Open β†’ Warranty Policy (1-year limited)Open β†’ Warranty & Protection overviewOpen β†’ UL Certification (UL2849 Β· UL2271)Open β†’ Assembly and ManualsOpen β†’ Compare E-Trikes (N3 Β· N6 Β· S180 Β· N8)Open β†’ Differential TechnologyOpen β†’ Customer Stories (Judge.me owners)Open β†’ Video Reviews (YouTube + clips)Open β†’ Contact formOpen β†’

Before you contact us β€” have this ready

Order / shipping / return

  • Order number
  • Model + color (N3 / N6 / S180 / N8 / M3 / M301)
  • Delivery date (if arrived)
  • Photos of box damage or wrong item (if any)

Tech / warranty / assembly

  • Order number + model
  • Short video or clear photos of the issue
  • What you already tried (power cycle, charger light, etc.)
  • Prefer assembly videos first: Watch here

Shipping damage: report ASAP (generally within 7 days of delivery). Returns: request within 30 days of delivery with RMA approval β€” see Return Policy for condition and restocking rules.

Talk to Narrak support

US-based team. Mention your order number for faster routing. For deep Q&A, use the FAQ first β€” it often saves a call.

πŸ“§ info@narrakebike.com
πŸ“ž (626) 328-6000 Β· Mon–Sat, US Pacific

Call Support Email Us Go to FAQ Contact Form