Shipping Policy
?? Shipping at a Glance
At Narrak E-Bike, we ship electric trikes and e-bikes from our Los Angeles, CA warehouse to the 48 contiguous United States - free ground shipping, no minimum order.
Example: Order Friday at 4 PM PST ? ships Monday ? typically arrives Thursday-Tuesday.
?? Quick Reference
| Product | Processing | Transit | Carrier | Cost |
|---|---|---|---|---|
| ?? E-Trikes (N3, N6, S180, N8) | Same day if before 2:00 PM PST | 3-5 business days | FedEx Ground | FREE ? |
| ?? Parts & Accessories | Within 2 business days | 3-8 business days | USPS / Gofo Ground | FREE ? |
Business days: Monday-Friday, excluding major US holidays.
?? How Shipping Works
Payment verified; order enters our Ontario warehouse queue.
Before 2 PM PST = same-day ship.
FedEx tracking emailed within 24-48 hrs.
Inspect on arrival. Report damage in 14 days.
? Order Processing Time
- ?? E-trikes: Before 2:00 PM PST (Mon-Fri) ? same business day
- ?? After cutoff / weekends: Next business day
- ?? Parts: Within 2 business days after payment
?? Processing time is separate from transit time.
?? Shipping Methods
We offer ground shipping only - no expedited options.
| Item Type | Carrier |
|---|---|
| ?? Electric trikes & e-bikes | FedEx Ground |
| ?? Parts & accessories | USPS / Gofo Ground |
?? Parts may ship separately from e-trikes.
??? Where We Ship
? We Ship To
- ???? 48 contiguous United States
- ?? Residential & business addresses
? We Do NOT Ship To
- ??? Alaska � ?? Hawaii � ???? Puerto Rico
- ?? APO / FPO / DPO � ?? P.O. Boxes
- ?? International destinations
?? Order Tracking
Track My Order ??/strong> Paste your FedEx tracking number or open your account order history.
- ?? Account: Order History on narrak-ebike.com
- ?? Guest: Tracking link in shipping email
- ?? Direct: fedex.com
? No update after 48 hours? Call (626) 328-6000.
?? Shipping Fees
?? Address Changes & Refused Delivery
| Situation | Fee |
|---|---|
| ?? Change address before tracking | FREE ? |
| ?? Change address in transit | $20 |
| ?? Recall after delivery | $150 |
?? Refused Delivery & 30-Day Trial
Narrak offers a 30-day home trial with return shipping covered.
- ?? Call (626) 328-6000 before refusing delivery
- ?? See Return & Refund Policy
?? Shipping Damage or Loss
Inspect your trike upon delivery. Outer box scuffs are common on heavy freight.
?? If damaged:
- 1?? Note on delivery receipt if possible
- 2?? ?? Photo within 24 hours
- 3?? ?? Contact us within 14 days
- 4?? ?? Include order number + photos
?? Motor/battery/frame damage - do not ride.
?? Shipping Delays
- ?? E-trikes: Contact us after 10 business days
- ?? Parts: Contact us after 14 business days
?? International Shipping
We ship continental US only. Third-party forwarding is at your own risk.
?? Contact Us
Questions about shipping, tracking, or delivery?
Have order number & model (N3 / N6 / S180 / N8) ready.