Shipping Policy
๐ Shipping at a Glance
At Narrak E-Bike, we ship electric trikes and e-bikes from our Los Angeles, CA warehouse to the 48 contiguous United States โ free ground shipping, no minimum order.
Example: Order Friday at 4 PM PST โ ships Monday โ typically arrives ThursdayโTuesday.
๐ Quick Reference
| Product | Processing | Transit | Carrier | Cost |
|---|---|---|---|---|
| ๐บ E-Trikes (N3, N6, S180, N8) | Same day if before 2:00 PM PST | 3โ5 business days | FedEx Ground | FREE โ |
| ๐ง Parts & Accessories | Within 2 business days | 3โ8 business days | USPS / Gofo Ground | FREE โ |
Business days: MondayโFriday, excluding major US holidays.
๐ How Shipping Works
Payment verified; order enters our LA queue.
Before 2 PM PST = same-day ship.
FedEx tracking emailed within 24โ48 hrs.
Inspect on arrival. Report damage in 14 days.
โฐ Order Processing Time
- ๐ E-trikes: Before 2:00 PM PST (MonโFri) โ same business day
- ๐ After cutoff / weekends: Next business day
- ๐ง Parts: Within 2 business days after payment
โ ๏ธ Processing time is separate from transit time.
๐ Shipping Methods
We offer ground shipping only โ no expedited options.
| Item Type | Carrier |
|---|---|
| ๐บ Electric trikes & e-bikes | FedEx Ground |
| ๐ง Parts & accessories | USPS / Gofo Ground |
๐ Parts may ship separately from e-trikes.
๐บ๏ธ Where We Ship
โ We Ship To
- ๐บ๐ธ 48 contiguous United States
- ๐ Residential & business addresses
โ We Do NOT Ship To
- ๐๏ธ Alaska ยท ๐บ Hawaii ยท ๐ต๐ท Puerto Rico
- ๐ช APO / FPO / DPO ยท ๐ฌ P.O. Boxes
- ๐ International destinations
๐ Order Tracking
- ๐ค Account: Order History on narrak-ebike.com
- ๐ง Guest: Tracking link in shipping email
- ๐ Direct: fedex.com
โณ No update after 48 hours? Call (626) 328-6000.
๐ฐ Shipping Fees
โ๏ธ Address Changes & Refused Delivery
| Situation | Fee |
|---|---|
| โ๏ธ Change address before tracking | FREE โ |
| ๐ Change address in transit | $20 |
| ๐ฆ Recall after delivery | $150 |
๐บ Refused Delivery & 30-Day Trial
Narrak offers a 30-day home trial with return shipping covered.
- ๐ Call (626) 328-6000 before refusing delivery
- โฉ๏ธ See Return & Refund Policy
๐ฆ Shipping Damage or Loss
Inspect your trike upon delivery. Outer box scuffs are common on heavy freight.
๐ด If damaged:
- 1๏ธโฃ Note on delivery receipt if possible
- 2๏ธโฃ ๐ธ Photo within 24 hours
- 3๏ธโฃ ๐ง Contact us within 14 days
- 4๏ธโฃ ๐ Include order number + photos
โ ๏ธ Motor/battery/frame damage โ do not ride.
โ๏ธ Shipping Delays
- ๐บ E-trikes: Contact us after 10 business days
- ๐ง Parts: Contact us after 14 business days
๐ International Shipping
We ship continental US only. Third-party forwarding is at your own risk.
๐ Contact Us
Questions about shipping, tracking, or delivery?
Have order number & model (N3 / N6 / S180 / N8) ready.